TERMS & CONDITIONS
1.1 In these Terms the following words shall (unless the context otherwise requires) have the following meanings:
Contract - these Terms and the Order;
Goods - the items advertised on this website which you buy from me;
Intellectual Property Rights - all patents, database rights, copyright, design rights, trade marks and other similar rights wherever existing in the world whether registered or unregistered together with the right to apply for protection of the same;
Liability - of any nature for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses or liabilities;
Order - the order for Goods placed by you and accepted, subject to these Terms;
Us, Our, We, I, Me, My - Cara Kennedy Ceramics
User - any person who browses the Website;
Website - My website at URL www.carakennedyceramics.com or such other URL that I may use in connection with the Goods from time to time;
Working Day - Monday to Friday between the hours of 9am and 5pm.
1.2 Headings are for convenience only and shall not affect the interpretation of these Terms.
2.1 If you are submitting an Order, you agree to be bound by these Terms. If you are a User, your use of the Website constitutes your agreement to be bound by these Terms insofar as they are relevant to use of the Website only.
2.2 These Terms (as amended by myself from time to time in accordance with clause 2.3 below) shall apply to the exclusion of any other terms or conditions and you agree to abide by them.
2.3 I reserve the right to vary these Terms at any time. If so, the updated version will be posted on the Website and you will bound by the updated version if you continue to use the Website thereafter.
3. Placing Your Order
All items on our website are subject to availability. We will inform you as soon as possible if an item you have ordered is not available.
Payment can be made by the methods shown during the online checkout process. All payments including both Paypal and Debit/Credit card will be taken on order placement. We will not be held liable for the any delays or non-delivery of goods due to failed payment authorisation.
3.3 Acceptance of your order
Please note that we have not accepted your order until we despatch the products you have ordered from us, and that all products ordered via our website remain the property of Cara Kennedy until we have received payment for them in full.
3.4 We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for products we are unable to supply, then we will refund you in full as soon as reasonably possible.
4. Order Amendments & Cancellations
4.1 Order amendments
Unfortunately we are unable to add items to or remove items from an order once it has been placed.
If you no longer wish to receive delivery of your order, we are able to cancel orders on your behalf, providing the order has not been prepared for despatch.
4.3 You may cancel your order within 14 days of receiving the goods and return the items within it to us to receive a full refund.
4.4 Please see the Delivery & Returns section clause (6.0) for full details of our returns policy and procedure.
5.1 Please ensure you carefully inspect your order upon receipt, as your order will be deemed to be accepted unless you notify us immediately that there is a problem. We are not obliged to accept any rejection of goods by you at a later date.
5.2 For more information on delivery service, please refer to our shipping policy.
6. Returns & Refunds
6.1 Faulty or Damaged Items
If any of the items in your order are faulty or damaged, then please fill in our contact us form here within 14 days of your order being delivered, and our customer services team will assist further to provide a returns label where necessary.
6.2 Unwanted Items
We do not currently offer free of charge returns for unwanted items. If you wish to return an item, please fill in our contact us form here within 14 days of your order being delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6.3 It is advisable to use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
6.4 Return Address: Cara Kennedy Ceramics. 65 George Street, Unit 1, Paisley, Renfrewshire, PA1 2JY.
7. Product Guarantee
7.1 We guarantee all our products for 2 years from the date of purchase. If for any reason your product develops a fault during this period, then just contact us and we will replace it free of charge. You will be required to provide proof of purchase, a photo of the faulty items, or we will request a return of the items to us (at our expense). If your original item is no longer available, then a like for like replacement will be offered. Please contact the original place of purchase for any items that you did not buy directly from us.
8. Ownership of Rights
8.1 All rights on this website, including copyright are owned by or licensed to Cara Kennedy Ceramics. Copying of this website, or its contents, other than for your own personal non-commercial use is prohibited without our prior consent.
9. Accuracy of Content
9.1 We make every effort to ensure all information on this website is accurate and up to date at the time of publication. All prices are displayed inclusive of VAT and exclusive of delivery charges.
9.2 All photographs on this website are of first quality items. Seconds items are clearly identified and may contain defects not visible in the photographs shown. Please see here for more information on why products are classified as Seconds.
9.3 Please note that every piece of pottery is unique so there may be small variations between the photographs on our website and the product you receive.
10. General Legal Information
10.1 Legal Identity
Cara Kennedy Ceramics. Registered office: Cara Kennedy Ceramics. 65 George Street, Unit 1, Paisley, Renfrewshire, PA1 2JY.
11. Contacting Us
11.1 Please click here for our full contact details.